HP ePrint Not Working

What are troubleshooting fixes for HP ePrint Not Working issues

In the world of imaging and printing technology, HP ePrintis an innovative technology, designed specifically for HP users. It’s a technology employed for devices like smartphones, PCs, and tablets. By using this technology, you can easily print documents or photos from anywhere. The basic requirement for HP ePrintis a fast and consistent internet connection. The print jobs are effortlessly dispatched through email via the email address of your HP printer. Against all odds, many HP users complain of HP ePrint Not Working issues.

We will now provide you with basic and advanced troubleshooting methods to fix HP ePrint Not Working issues.

Basic Troubleshooting Steps for fixing HP ePrint Not Working problem

Users can troubleshoot issues when they are attempting to print documents through HP ePrint via email.

The users are supposed to use the below-mentioned basic troubleshooting methods: – 

  1. To begin with, users should confirm that their printer is switched on and is linked to a network
  2. Now, they should confirm that their system or mobile has email capability as well as network accessibility.
  3. Next, they should check that their printer has the HP ePrint feature along with a recent firmware version.
  4. Thereafter, you should check whether Web Services is enabled on your printer or not
  5. You should check whether you have registered your printer at hpsmart.com/us/en. or not
  6. You should check whether your HP printer has adequate paper and toner

Advanced Troubleshooting Fixes for HP ePrint Not Printing Issues

If the above-mentioned basic troubleshooting fixes fail to resolve the issue then you should follow the advanced fixes.

We are now detailing the advanced troubleshooting fixes for HP ePrint Not Printing Issues.  

  1. Properly Examining the ePrint Requirements

You are supposed to confirm that your Web Services are on and email satisfies ePrint requirements. Similarly, you should ensure that the file attachment is ably supported by HP ePrint.

  1. Firstly, you should touch the HP ePrint icon, followed by Settings
  2. Now, you should comply with the instructions to switch on Web Services
  3. Next, you should input the printer email address in the ‘To’ textbox. It should be noted that several email addresses often result in a failed ePrint job.
  4. In the ‘Subject’ field, you have been advised to input some text. If you leave this field blank, the ePrint job will fail.
  5. Thereafter, you should attach 10 or fewer files. It should be noted that the overall size of the email cannot be above 10 MBs.
  6. Users should note carefully that photos should be in BMP, PNG, JPG, GIF, or TIF format. The photos should be at least 100 pixels in resolution. The documents should be in Excel, PowerPoint, Microsoft Word, TXT, GTML, PDF, or Excel files. The digitally signed or encrypted documents are not supported.
  7. You should make sure that the sending email address has the essential permission to access your printer.

If you have an HP printer without a touchscreen then you should print a self-test page to get the IP address of your printer. Thereafter, you should input it in the address bar of the browser to launch Embedded Web Server. This feature can be turned on by clicking the “Web Services” tab.

  • Properly Examine the Local Network of your HP printer 

It’s another effective troubleshooting method to fix HP ePrint Not Printing issues. It can also repair any type of network connection problems.

  1. Firstly, you should check whether the signal of your HP printer is turned on or not
  2. It should be noted that printers with wireless icons should have the blue light on. It should not be blinking.
  3. Now, you should use the wizard if your HP printer’s control panel has a wireless setup.
  4. Next, you should restart the router. You should properly inspect the router band configuration. In addition, you should also enable 2.4 GHz and broadcasting.
  5. In case, if your router broadcasts the SSID network, then you should link the printer to the 2.4 GHz band SSID.
  6. You should ensure that the security software in your system is not preventing HP printers from linking to your system.
  7. Finally, you should note that it’s easy for HP printing devices to bypass DHCP-assigned IP addresses. Therefore, you are supposed to employ a valid IP address.
  • You should start the router, printer, and your system again
  1. Firstly, you should switch off your HP printer
  2. Next, you should disconnect the Ethernet cables or USB from your HP printing machine. It is because they can hamper the printer from linking to the wireless network.
  3. Thereafter, you should remove the power cord from the router. Now, you should wait for about 20 seconds and then reconnect the cord.
  4. You should now wait for a few minutes till the lights show a connected status.
  5. Finally, you should restart your computer and then switch on your HP printer.

Limitations and Requirements of HP ePrint

HP users should be acquainted with the limitations and requirements of HP ePrint. It is because it will prevent them from facing any type of issues in the future.

  1. The emails which have a URL in the subject area won’t print. URLs present in the body part of the message will not come out in the print output.
  2. The image files to be printed should not be less than 100 pixels in length or breadth.
  3. It should be noted that the HP ePrint server ignores email print jobs if numerous email addresses are there in either ‘To’ or ‘Cc’ fields. You are supposed to input the email ID of your printer in the ‘To’ field. There is no need to type more email IDs in different fields. 
  4. The documents which are digitally signed or protected by passwords will not get printed
  5. It’s not possible to print email attachments without email output.
  6. Right now, HP ePrint does not support printing web pages. It should be noted that every print job will default to 300 dpi.
  7. HP ePrint does not provide the provision of printing on both sides of a document.
  8. Users can modify the paper tray configuration but only from the control panel of their HP printer.
  9. The subject lines of your messages will not be displayed on the print output.
  10. The time stamps provided by the ePrint server will not accurately reflect the exact time the print job was formed or printed.


We hope that all the effective methods to fix the HP ePrint Not Working issues will be helpful to you. If you find any hindrance or issues related to it then you can contact our technical support team.

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